Refund policy
Refunds & Returns Policy
Accuracy & Condition
We take great care to describe and photograph each piece as accurately as possible, noting any signs of wear or imperfections. Please keep in mind that vintage items may show natural signs of age and use. These characteristics are not considered faults but part of the item’s unique history and charm.
Please note all measurements are approximate and taken with items laid flat.
All sales are final unless an item has been misrepresented or arrives damaged. We do not accept returns for change of mind, fit, or general wear consistent with vintage condition.
Australian Consumer Law
Our policy complies with the Australian Consumer Law (ACL). You are entitled to a refund if an item:
- Is faulty or damaged (not from normal vintage wear);
- Is significantly different from the description or photos; or
- Does not perform as described.
These rights cannot be excluded under Australian law. If your item meets any of the above conditions, please contact us to arrange a return or remedy.
Returns Process
Requests must be submitted within 7 days of delivery by emailing info@gloamstore.com.
Returns must be confirmed prior to shipping — unauthorised returns will not be accepted.
To qualify for a refund:
- Items must be in their original condition — unworn, unwashed, and with any original tags, packaging, or dust bags included (if applicable).
- Items showing signs of wear, alteration, or damage not caused during shipping are not eligible for return.
Return Shipping
- Buyers are responsible for all return shipping costs, which are non-refundable.
- We recommend using a tracked postal service, as Gloam is not responsible for lost return parcels.
- If your return is confirmed, we will provide instructions and a return address.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
Approved refunds will be processed to your original payment method within 10 business days.
Please note that banks and credit card companies may take additional time to post refunds.