Shipping policy
shipping notice: all orders placed after 14 July 2026 will be shipped from 23 July 2026.
SHIPPING
GLOAM delivers worldwide and is now shipping all orders from Japan.
All orders are dispatched using tracked international shipping services.
For U.S. customers (orders after 24/06):
For U.S. orders, we are currently operating on a DDP (Delivered Duty Paid) model, and prices already include a flat 15% tariff allowance. No additional tariffs or customs duties will be payable upon delivery.
Processing Time
All orders are processed within 3 business days after payment is received. You will receive a confirmation email with tracking information once your order has been dispatched.
Please note that orders are not shipped or delivered on weekends or public holidays.
Shipping
Shipping costs are calculated at checkout unless otherwise stated below. Orders are shipped with tracking via Japan Post and delivery times may vary by destination.
Shipping rates:
Australia & New Zealand: $15 AUD
United States: $20 USD
Japan: ¥850
Canada: $22 AUD
Europe: $25 AUD
China, South Korea, Hong Kong, Taiwan: $15 AUD
Asia (excluding the above): $18 AUD
Local Pick-up (Tokyo Only)
We offer local pick-up for customers visiting Tokyo. If you would like to collect your order instead of having it shipped, please contact us! If you have already placed your order and paid for shipping, we can refund the shipping fee.
Customs & Import Fees
For all other countries excluding the US, customs duties, taxes, and import fees are not included in your purchase price or shipping cost. These charges are determined by your local customs authority and are the responsibility of the customer.
For US orders, we are currently operating on a DDP (Delivered Duty Paid) model, and prices already include a flat 15% tariff allowance. No additional tariffs or customs duties will be payable upon delivery.
We recommend checking your country’s import regulations before placing an order. GLOAM is not responsible for any customs delays, duties, or taxes incurred.
Order Tracking
All parcels include tracking. Once your order has shipped, you will receive an email with your tracking number and tracking link.
It is the buyer’s responsibility to track and monitor the delivery. Please ensure someone is available to receive the parcel. Missed deliveries or unclaimed packages are not eligible for refunds.
Delivery Delays
Delivery times are estimates only and may vary due to factors outside our control, including customs processing, carrier delays, weather, or peak periods. GLOAM is not responsible for delays once the parcel has been lodged with the carrier.
Lost or Damaged Parcels
If your order is lost or damaged in transit, please contact us immediately at info@gloamstore.com so we can assist you.
Shipping Address
Please ensure your shipping address is complete and accurate at checkout. GLOAM is not responsible for parcels returned or lost due to incorrect addresses provided by the customer.
RETURNS
We take care to describe and photograph each piece as accurately as possible, including any signs of wear or imperfections. All sales are final unless an item has been misrepresented or arrives damaged. We do not accept returns for change of mind.
We only accept returns if:
• The item is faulty or damaged upon arrival, or
• An incorrect item was sent
Requests must be submitted within 7 days of delivery by emailing info@gloamstore.com. Returns must be approved prior to shipping — unauthorised returns will not be accepted.
Return Conditions
To qualify for a refund:
• Items must be in their original condition — unworn, unwashed, and with all original tags, dust bags, or packaging included (if applicable)
• Items showing signs of wear, alteration, or damage not caused during shipping are not eligible for return
Return Shipping
Buyers are responsible for all return shipping costs, which are non-refundable. We recommend using a tracked service, as GLOAM is not responsible for lost return parcels.
If your return is approved, we will provide return instructions and a return address.
Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method within 10 business days.
Please note that banks and credit card providers may take additional time to post refunds.
ORDER CHANGES OR CANCELLATIONS
Orders cannot be changed or cancelled once they have been processed. Please review your order details carefully before checkout.
SUPPORT
For any questions about your order or our policies, please contact us at info@gloamstore.com.